Compliments - Email us! We want to hear about your experience at Mercy Health Partners. Please include your first and last names with your e-mail in the event we need to follow up with you.

Complaints - Email us! We also want to know about concerns you may have with your stay or visit. Our goal is to resolve your concerns promptly so please feel free to share concerns directly with our associates or the department manager.

Concerns may also be expressed by filing a verbal complaint/grievance with our Service Excellence Department at (231) 672-4911 or by sending the complaint to 1500 E. Sherman Boulevard, Muskegon, MI 49443 to the attention of Service Excellence.

A complaint/grievance may also be made by submitting it to:

Bureau of Health Systems at http://www.michigan.gov/bhs (on-line complaint form)
> Toll-free Complaint Hotline at 1-800-882-6006 to file an oral complaint or ask questions.
> Written complaints:
   Michigan Department of Community Health
   Bureau of Health Systems, Complaint Investigation Unit
   P. O. Box 30664
   Lansing, MI 48909
   Fax: 517-241-0093

Joint Commission on Accreditation of Healthcare Organizations at complaint@jcaho.org
> Toll-free number at (800) 994-6610
> FAX: Office of Quality Monitoring (630) 792-5636
> Written complaints:
   Office of Quality Monitoring
   Joint Commission on Accreditation of Healthcare Organizations
   One Renaissance Boulevard
   Oakbrook Terrace, IL 60181

American Osteopathic Association: Healthcare Facilities Accreditation Program at
greuthe@hfap.org
> Toll-free number at (800) 621-1773
> FAX (312) 202-8200
> Written complaints:
   American Osteopathic Association
   142 E. Ontario Street
   Chicago, IL 60611